Collected Data
Automated Data Collection
Click-Stream Data
A visit to myWarmBoots results in data that is transmitted from your browser to our server being automatically collected and stored by us or by third parties on behalf of us. This data can include, in particular, the following:
- The visitor’s IP address
- The date and time of the visit
- The referral URL (the site from which the visitor has come)
- The pages visited on our website
- Information about the browser used (browser type and version, operating system, etc).
Cookies
A number of places on our website and (mobile) applications make use of so-called cookies. These are essentially small text files that are stored on your computer’s hard drive or your user device by your web browser. We can use cookies to identify the owner of a user account and to store articles in a shopping basket during the purchasing process. In other words, cookies help to make our website or (mobile) application more user-friendly, more effective and more secure. The cookies usually used by us are so-called “session cookies”, which are automatically deleted at the end of the visit to the respective website. By default, browsers enable the use of cookies but this function can also be disabled. However, this will result in some services not being available. It is also possible to manually delete cookies after their use via the web browser. myWarmBoots is not aware of any cases in which cookies have caused damage to a computer or user device or facilitated viral infections. The following links provide specific information about the most commonly used browser:
- Internet Explorer / Edge : http://support.microsoft.com/gp/cookies/en
- Mozilla Firefox : http://support.mozilla.com/en-US/kb/Cookies
- Google Chrome : http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
- Safari : http://support.apple.com/kb/PH5042
- Opera : http://www.opera.com/browser/tutorials/security/privacy/
Web Analytics
Personal Information or Data Provided by the User
Besides the data collected by automated means, we also process data which you have provided to us. This includes, but is not limited to:
- your contact information, including your (first and last) name, (billing or delivery) address, birthday and email address and, optionally, your telephone number. We need your e-mail address and (optionally) telephone number so that we may contact you if we have questions or information for you regarding your order;
- other information required to be able to process your order, such as information concerning the products you have ordered, the billing and delivery address, banking and/or credit card details;
- if you have created an online profile, the preferences and interests stored in this profile (please see below for further information concerning the profiles);
- if you have contacted customer service, the details of this contact and the contact history. All of this data is characterized by the fact that you have provided this information yourself. We use this information for the purposes described in this privacy policy. You can always have your personal data corrected, or opt-out of collection or further/use processing, and as further described in this policy, request access to the personal information that you have provided to us.
Uses of Collected Data
We collect, use or disclose your personal information/data with your permission for the purposes identified, or as allowed or required under the law. Your permission may be expressed in writing or implied and you may give it to us verbally or electronically. We will use the information we have gathered about you to provide you with a convenient shopping experience, to fulfill your orders and to advise you of offers concerning our products and services. We will use your personal information/data for purposes relating to your order; e.g., to notify you regarding the status of your order or delivery. We may use your data to assess your creditworthiness, for which we may use third parties. If you have provided us with your personal information/data in relation to a promotion, event, (mobile) application, etc, we may send you emails or other messages which relate to the service you have requested. If you contact customer service, we will use your personal information/data (including your contact history) so that customer service is able to process your request and provide you with the best service possible. When you provide us with your personal information/data for purposes relating to your order or in relation to a promotion, event, application, etc, we assume that you consent to the collection of your personal information and its use for these purposes. If you have given us your personal information/data during the sale of a product or service, we may contact if an interrupted sales process we will send you a reminder. If you have opted-in to receive our newsletters and promotional emails, then we will send them to you. You can immediately unsubscribe from any of these notifications at any time at no cost by clicking on a link in the corresponding e-mail or other message. If we have consent to contact you (whether express or implied as required by applicable law), we may contact you per regular mail, e-mail, per SMS, per telephone or any other electronic means for marketing, advertising and opinion research purposes of myWarmBoots. This includes for example information related to products of myWarmBoots, ecommerce activities, special offers, promotions as well as information on local store openings, local store activities of the myWarmBoots or sporting events. In order to be able to contact you with information which is of special interest for you, your overall interaction with myWarmBoots (such as but not limited to your shopping behaviour in e-shops, in myWarmBoots physical stores, your use of loyalty programmes, your ratings and reviews of products, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behaviour (web tracking), the newsletter types you are subscribed to, your participation in promotions or events, your interactions with our website and your use of (mobile) applications), will be combined analysed and used. We may provide your contact data to myWarmBoots for marketing, advertising and opinion research purposes. Please find information on your rights and especially how you can withdraw your consent in the following sections.
Disclosure of Collected Data
Your Rights
Opposition Rights
E-mails that myWarmBoots sends to you that contain for instance a newsletter or marketing content, include the option to terminate the receipt of such e-mails (unsubscribe) by following the relevant instructions in the respective e-mail. If you want to stop receiving emails from us, you can simply click on this unsubscribe hyperlink and we will stop sending you emails forthwith. If you do not wish information about your behavior at our website or (mobile) application being collected and assessed, you can opt-out of the gathering of the web analytics data as described below. If you wish to object to receiving promotional information and offers in general, so including by regular mail, e-mail, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may do so at any time by sending an email to service@myWarmBoots.com. In case we have doubt about your identity, we can ask you to identify yourself (e.g. by sending a copy of your passport ID). With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, the receipt of these can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. You can have your account deleted by sending an email to service@mywarmboots.com.
Rights to Request Information
Rights to Request Correction
Security of the Information and Data Integrity
Protection of Children’s Personal Data
Social Networks
Our website and (mobile) applications provide you Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our website or via our (mobile) applications will also be made available to social networks such as Facebook and Twitter. If you are logged in on one of these social networks during your visit to one of our websites or (mobile) applications the social network might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter one of our websites or (mobile) applications. We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.
Facebook: http://www.facebook.com/about/privacy/
Twitter: http://twitter.com/privacy
Google +: http://www.google.com/intl/en/policies/privacy/
Contact Information
If you have any questions regarding the use of your personal information or our Privacy Policy, you are welcome to contact us. You can contact our Service Team at: service@mywarmboots.com and we will answer all demands in the following 2 business days.