I’m not sure what my shoe size is?
We have a guide that helps you determine your shoe size in both North American and European standards. Click here to visit our guide & information page and to print the guide.
Do you sell internationally?
Currently, we sell in Canada and the USA. If you live in the United States of America, please visit our American website by myWarmBoots USA
My shoe size is not available in the style that I want. What can i do?
The inventory on the website reflects exactly what is available. Please send an email at firstname.lastname@example.org to confirm when we’ll be receiving new stocks.
How can I unsubscribe from the newsletter?
At the bottom of every newsletter is an “Unsubscribe” link. Click on the link and follow the instructions to remove your email address from the mailout list. You can always subscribe at any time if you change your mind.
Orders and Payment
Are purchases on myWarmBoots’ website secure?
What payment methods do you accept?
We offer the following payment options:
• Master Card
• American Express
• Shop Pay
• Apple Pay
• Google Pay
It’s important to note that the billing address (name, address and zip code) be identical to the name that is on the credit card. We will be using that information to authenticate the transaction and payment. Delivery and billing address must be valid and located in United States. You must also provide you phone number and your email to enable us to contact you with information regarding your order.
How can I follow my order?
Can I cancel or modify my order?
Once the order has been processed and shipped, your order cannot be cancelled. If you’re not completely satisfied with your purchase you can return the items by following our return policy. Click here to learn more about our return and exchange policy.
How long will it take to receive my order?
Where do you deliver?
Do you apply taxes on all orders?
All products sold by myWarmBoots are taxable. Sales taxes are calculated according to state and federal laws and applicable tax rate will be applied to your order. For returns, we will reimburse you the cost of taxes that were paid. Taxes paid on shipping costs are non-refundable.
How can I change the delivery address after having sent my order?
Due to the quick delivery process, it is important to contact our service team by email at email@example.com within 3 hours of having passed the order. We will do our best to insure that your order gets to the right destination. However, it is possible that we may not be able to change your address in time.
Returns and Exchanges
I want to return my purchase, what should I do?
Consult our returns and exchanges section by clicking here.
Can I return my purchase if I no longer have the box or original packaging?
Can I return or exchange my footwear if I wore them outside?
What happens if the products I’ve sent back don’t meet minimal requirements?
How long does it take to receive my refund?
How many days do I have to return an item?
Sometimes the item we purchased doesn’t work for us. We understand, and to avoid having you regret your decision we’re offering all our customers 30 days to return or exchange a product with which you’re not completely satisfied. All our products are eligible to this policy except the ones which are marked as “Clearance – Final Sale”.
For more details, please contact our service department by email at firstname.lastname@example.org.
How will my returns be treated? By exchanges or by refunds?
Reimbursements, not exchanges. Because of how quickly things move, we do not offer exchanges. It’s much faster for you to make a new transaction. If you prefer another size or colour, order that style and send back the unwanted product.
If my product is faulty and I want to return it, who is responsible for the return costs?
If for any reason, an item is defective, we will be happy to exchange the item free of charge. We will gladly accept all returns up to 30 days after your having received your order for a refund.
If my item needs to be repaired within 30 days of purchase what should I do?
If the item needs to be replaced more than 30 days after the original purchase, we will evaluate if we can replace the item. Before authorising any returns, we will need a picture and a description of the defect that needs to be replaced or repaired.
Please send all pictures and the description to email@example.com and an agent will be happy to help you.
I need a return slip, what do I do?
Email us at firstname.lastname@example.org and we'll be happy to email one back to you. Make sure you fill in all the necessary information on the returns form before sending your shoes back to us.
Status of my order
To obtain more information
As soon as your order has been shipped, we’ll provide you with a tracking number via email. You’ll be able to track your order directly through the delivery company’s tracking service.