Sometimes the item we purchased doesn’t work for us. We understand, and to avoid having you regret your decision we’re offering all our customers 30 days to return or exchange a product with which you’re not completely satisfied.

All our products are eligible to this policy except the ones which are marked as “Final Sale”. You have 30 days after purchasing your order to return or exchange your purchase free of charge.

When returning an item, all shipping costs must be paid by the customers. If you wish to carry out an exchange to swap items, please contact our service department by email at Promotional codes and special offers with a specific monetary value ($10, $25 …) are applied proportionately to all the items of an order. Consequently, if you wish to return a portion of an order, a portion of the promo code applicable to the returned item will not be transferred to the rest of the order. In lieu, the proportion of the promo code that was applicable to the item returned will be refunded.


If for any reason, an item is defective, we will be happy to exchange the item free of charge. We will gladly accept all returns up to 30 days after your having received your order for a refund. If the item needs to be replaced more than 30 days after the original purchase, we will evaluate if we can replace the item. Before authorising any returns, we will need a picture and a description of the defect that needs to be replaced or repaired. Please send all pictures and the description to and an agent will be happy to help you.


DISCLAIMER: We reserve the right to refuse any refunds or exchange within the 30 day return period if the returned items do not satisfy the following requirements:

1. All demands for an exchange or a refund must be made within 30 days of the purchase.

2. All boots and shoes must be returned without any signs of wear and/or tear and be in their original box or packaging. The original box or packaging must be undamaged to qualify for a return. All tags fastened to the item must not be removed. All components included originally in the box (innersoles, tools, items…) have to be in the box and be undamaged.

3. Boots and shoes which have been worn outside will not be accepted.

4. Returns or exchanges can be refused if the product has been damaged by someone else than an employee of myWarmBoots or the manufacturer.

5. All items marked as “CLEARANCE – FINAL SALE” can’t be reimbursed or exchanged.

Please note that if the footwear returned does not satisfy the requirements set by our service team following their inspection, we will inform you of the decline of your exchange or refund and we will ship the item back to you. Additionally we will charge you a $25 administration fee. Please contact us at any time if you have questions regarding your footwear.

Items not Eligible for a Refund

  • Shipping fees
  • Associated products (key mechanisms, replacement spikes, cleaning products, protection products …)


1 - Contact our Service Team

Contact our service team by email at the following address: Make sure you clearly state your demand by inserting the following information in your email:

1. Order number

2. Email address with which you completed your order

3. Your full name

4. Reason for the refund / exchange

2- Return or Exchange Documents

Once the demand for the exchange or refund has been accepted, you will have to send the package with the carrier of your choosing at your expense at the following address:

myWarmBoots 1710 Trans Canada Route, Dorval, Quebec H9P 1H7, Canada

You will also have to print out and bring the original invoice when shipping the item.

Final Sales items cannot be returned or exchanged.

3 -Packing the Items

Once you have received official confirmation of the exchange or refund, return the items to their original box. Place the box in the original shipping box or in new packaging. Do not forget to insert a copy of the exchange / refund confirmation in the box.

4 - Bring the package to a Carrier

Bring the package to the carrier you have selected. Please send us a copy of the tracking number by email

5 - Confirmation of the Exhange or Refund
If the return meets our requirements, the Service team will ensure that the exchange or the return is processed as quickly as possible. You will receive an email as soon as the return is processed. All returns will be processed in the 5 business days following the receipt of a package. There will be a 3 to 10 business day delay before the funds are transferred back to your credit card or your PayPal account.