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Questions générales

I’m not sure what my shoe size is?

We have a guide that helps you determine your shoe size in both North American and European standards. Click here to print the size guide.

My shoe size is not available in the style that I want. What can i do?

The inventory on the website reflects exactly what is available. Please send an email at service@mywarmboots.com to confirm when we’ll be receiving new stocks.

Échanges & retours

Can I return my purchase if I no longer have the box or original packaging?

No. We require that all boots and shoes be returned in their original and undamaged box to be eligible for a refund or an exchange. If there are tags and other material on the footwear as well as all items in the box must be included.

Can I return or exchange my footwear if I wore them outside?

No. All footwear must be returned without any sign of wear.

Commandes & Paiements

What payment methods do you accept?

We offer the following payment options:

• Visa

• Master Card

• American Express

• Paypal

• Shop Pay

• Apple Pay

• Google Pay

It’s important to note that the billing address (name, address and zip code) be identical to the name that is on the credit card. We will be using that information to authenticate the transaction and payment. Delivery and billing address must be valid and located in United States. You must also provide you phone number and your email to enable us to contact you with information regarding your order.

Where do you deliver in the United States?

We deliver everywhere our delivery company goes.

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